Vitalevox Business Solutions Inc. is committed to providing its clients with full access to its diverse and extensive expertise in Customer Experience Management (CXM), Client relations, and Customer Contact Services. Our focus on integrity and maintaining the highest standards of customer service drives our teams in their observation and analysis of your business and its needs from the inside out.
Our consultative approach and advisory services enable us to provide you with strong support that is agile, engaging, and adapted to your business and your clients. Clients are the foundation for continued success in any industry.
In the ever changing marketplace landscape we now inhabit, in order to acquire and retain clients it has become vital to DO MORE then meet and exceed the needs of our clients. It is vital to have a consistent voice that speaks of your BRAND to the marketplace. Our voice will adhere to your Brand narrative and speak for you with integrity, be heard, and engage your clients new and old.
Our core approach to the ever-changing marketplace is OODA: observe, orient, decide act We first observe the situation, and gather information. With this information, we are able to orient ourselves, then use our wealth of experience and wisdom, to develop a multiple strategies for your business. We then work with you to mold and decide upon a strategy that's tailored for your business's success.
Finally, we act and implement the agreed upon strategy, thus meeting our goal of creating solutions with our partners that disrupt the status quo, innovate processes, and drive brand development.
The foundation of your business and ours is people. People are driven by what they Value. Our success resides in that we will share with you how to fulfill the 7 core needs that People Value. Our team prides themselves in conducting day to day work on a business or interpersonal level with these 7 core needs in mind at all times. Our commitment is to be accountable to these needs:
We are focused on giving our clients the best result. Our team is carefully picked and are dedicated to delivering exceptional performance in providing quality customer care and great communication and interpersonal skills. Our mindset is goal oriented and results driven while maintaining positive energy and a dynamic environment.
Our in house Quality Assurance team are in close and constant contact with agents to provide live monitoring and coaching, real time quality assessment and up to date, ongoing training.
The customer experience is about the people, and at Vitalevox Business Solutions we make every interaction count. The service we provide is tailored to the needs of our clients. We work with them to establish ambitious goals and we aim on providing reliable and consistent performance. Operating on your behalf, our dynamic, experienced, multilingual, team of customer experience specialists will connect with established clients to gather vital information about customer trends, habits, and allow clients to share their feedback through:
Offered efficiently while maintaining the highest level of professionalism and upholding our core values to optimize every customer experience.
* Languages: English, French, Cantonese, and Mandarin
One needs to fully comprehend the information that lives between the lines to truly be successful in business, and business is a game of information. Knowing where your weakest, or where your losses are being generated is one thing, but learning how to turn those negatives into positives comes with the ability to properly analyze information being produced.
We believe in taking in as much information as possible and using it to your advantage. We are able to monitor where your strengths lie, and where you can improve upon to bring your company more gains. Our team is intuitive, and we use the best technology available to improve our clients' businesses. Every bit of data is important to us, because that data is the key to your success. When our clients succeed, we succeed.
Investing in an effective, and reliable research and development team can alleviate the pressures of testing new products while continually maintaining successful mainstays. Having a third party that's not so eager to please, can be to your benefit. You know you're your own greatest critic, but perhaps you need an unbiased perspective on your up and coming project, event, or campaign. We will provide you with that perspective. We use analytics, focus groups, and exhaustive research to great effect, so that we are completely useful to our clients. Our team will mesh seamlessly with yours and provide solutions and tools so you can be the most effective for your organization.
Contained in the data we collect is valuable and sometimes game changing information. Our intuitive team is focused on helping make the most of this information by analyzing trends, threats and uncovering opportunities. Every bit of data is important to us, because that data is the key to your success. When our clients succeed, we succeed.
In this day and age, establishing a web presence is necessary for any business. Whether your company is local or global, connecting with customers and investors alike begins with creating a platform where they can view what makes your product or services excellent. VitalEVox supplies effective solutions for your web needs, at an affordable price. Various of our packages include:
Our branding team will work with you to create the product you need, to increase your business and revenue. We create responsive designs for desktop, tablets, and mobile phones.
You know your product is fantastic, but have you fully considered your packaging? Your branding on the web is top notch, but are you taking full advantage of your marketing opportunities in the non-digital world? The print industry may not be as relevant as it was years ago, when everyone's faces weren't glued to the screens of small super computers known as smart phones, but that doesn't mean you should neglect the opportunities good print design brings forth.
Business cards, brochures, booklets, letterheads, posters, annual reports, and more can be used to great effect for the sake of progressing your business, or drawing customers' and clients' interests to your product or services.
As the digital world expands, people are seemingly brought closer together. The social wave is here to stay, and it is imperative to take advantage of this global phenomena. Improperly navigating the sometimes overwhelming force known as social media can be detrimental to the perception of your company. We've seen enough examples of the inexperienced thinking they can easily navigate the torrid seas of social media, only to sink their own business's reputation.
Put your trust in a team that can increase the value of your social media stock, and help shine a favourable spotlight on your services or products. Our team can also help your organize online events, contests, and coordinate your followers to better develop your social media prowess.
Are you outgoing, energetic, confident and enthusiastic? As a Customer Experience Specialist, you are often times the first person to speak with customers after they have made a purchase. It is your responsibility to offer them the opportunity to conduct a satisfaction questionnaire on the phone or online as well as assisting them with any concerns or questions while accurately documenting all their feedback.
